Privacy policy

Privacy Policy Last Updated: June 26, 2025

At The Pet Exec, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services (the “Services”). This applies globally to all visitors and customers, including those in New Zealand, Australia, the EU, UK, and North America.

We comply with the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR) for European residents, Australia’s Privacy Act 1988 (Cth), and other applicable international privacy regulations.

1. What Information We Collect

We collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Credit/debit card numbers, payment gateway tokens (via Shopify), transaction records.

  • Account Information: Username, password, account preferences.

  • Order & Transaction Details: Products viewed, purchased, returned, or exchanged.

  • Device & Usage Data: IP address, browser type, device information, referring pages, time spent on the site.

  • Communication Data: Correspondence with customer service or support.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you (e.g. when placing an order, creating an account, contacting us).

  • Automatically through your use of our website via cookies, tracking technologies and third-party apps.

  • Through our service providers and payment processors.

  • Via Shopify, our ecommerce platform.

3. Why We Collect Your Information

We use your information to:

  • Fulfil Orders: Process payments, arrange delivery, manage returns and customer service.

  • Secure Transactions: Detect and prevent fraud or unauthorized access.

  • Marketing & Personalisation: Recommend products, send promotions (with opt-out options).

  • Analytics: Improve website performance, customer experience, and understand site usage.

  • Legal & Compliance: Meet tax, shipping, customs, and regulatory obligations in your country.

4. Sharing Your Information

We may share your information with:

  • Shopify, which powers our store.

  • Payment processors (e.g. Stripe, PayPal).

  • Shipping providers for order delivery.

  • Marketing services (e.g. email platforms).

  • Government authorities if legally required.

We do not sell your personal data.

5. International Data Transfers

Your information may be stored and processed in countries outside your own, including New Zealand, Australia, the US, Canada, and EU countries, subject to legal safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

6. Data Retention

We retain your data as long as necessary to:

  • Fulfil your orders.

  • Maintain your account.

  • Meet legal, tax, and business requirements.

You may request deletion at any time, subject to legal obligations.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Object to processing or withdraw consent.

  • Request a copy of your data (data portability).

  • Lodge a complaint with your local data protection authority.

To exercise any rights, email us at: info.thepetexec@gmail.com

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Remembering preferences and cart items.

  • Site analytics and performance.

  • Marketing (with opt-out options).

You may disable cookies in your browser settings.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 16. If you believe a child has submitted personal information, please contact us immediately.

10. Security of Your Data

We use secure systems (SSL encryption, secure payment processors, and protected servers) to protect your data. However, no system is entirely secure.

11. Communications & Marketing

You can opt out of promotional emails at any time by using the unsubscribe link in our emails. We may still send service-related communications (e.g. order confirmations).

12. Changes to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it regularly. Changes take effect once published on our site.

13. Contact Us

The Pet Exec
P.O. Box 302-316
North Harbour, Auckland 0751
New Zealand
Email: info.thepetexec@gmail.com

We are the data controller for the purposes of all applicable data protection laws.