Terms of service

The Pet Exec - Terms of Service

Welcome to The Pet Exec! The terms “we,” “us,” and “our” refer to The Pet Exec. We operate this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). The Pet Exec is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, along with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you use our Services. Please read them carefully, as they include important information about your legal rights and cover warranty disclaimers and limitations of liability.

By using or accessing our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, please do not use or access our Services.

1. ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm you are at least the age of majority in your jurisdiction and that you consent to any minor dependents using the Services on devices you own or manage.

To use our Services, you may need to provide personal information such as your email, billing, payment, and shipping information. You represent that all information you provide is accurate, current, complete, and that you have the right to provide it.

You are responsible for maintaining the security of your account credentials and all activity under your account. Account sharing, selling, or transferring is prohibited.

2. OUR PRODUCTS

We strive for accuracy in our product descriptions and images. However, product colors, appearance, or features may vary due to device settings, photography, or supplier changes.

We do not guarantee that product appearances or qualities meet your expectations or exactly match images.

All product details are subject to change or discontinuation without notice.

3. ORDERS

When you place an order, you are making an offer to purchase. The Pet Exec reserves the right to accept or decline orders at our discretion.

Your order is confirmed only once we process payment and notify you.

Please verify your order carefully before submission. We may not accommodate cancellations after order confirmation.

In case of order issues, we will contact you using the details provided.

Orders placed through our selected suppliers are subject to their inventory and processing times.

Returns and exchanges are governed by our Refund Policy 

https://www.thepetexec.com/policies/refund-policy

You confirm that your purchase is for personal use and not for commercial resale or export unless otherwise authorized.

4. PRICES AND BILLING

Prices and promotions may change without notice. The price charged will be that at the time of order confirmation.

Prices exclude taxes, customs, import duties, shipping, and handling unless otherwise stated.

Promotions may have additional terms which supersede these Terms where applicable.

You agree to provide complete, accurate, and up-to-date payment and contact information.

You warrant that any payment method used is authorized and valid.

5. SHIPPING AND DELIVERY

We use our selected suppliers and other carriers for order fulfillment. Estimated delivery times vary and are not guaranteed.

We are not liable for shipping delays due to carriers, customs clearance, or force majeure events.

Risk and title pass to you upon handover of products to the carrier.

International shipments may be subject to import duties, taxes, or customs fees, which you are responsible for.

Please check local import regulations before ordering.

6. INTELLECTUAL PROPERTY

All content, including trademarks, logos, text, images, and designs, are owned by The Pet Exec, its affiliates, or licensors.

You may use the Services for personal, non-commercial use only.

Unauthorized use, copying, or distribution of content is prohibited.

7. OPTIONAL TOOLS

We may provide third-party tools as part of the Services. We do not control or endorse these tools and provide them “as is.”

Use of third-party tools is at your own risk.

8. THIRD-PARTY LINKS

Our Services may include links to third-party websites or services.

We do not endorse or assume responsibility for third-party content or products.

Use linked sites at your own risk.

9. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. Sales and purchases are directly between you and The Pet Exec.

Shopify is not responsible for product issues or disputes.

You release Shopify from any claims related to your transactions.

10. PRIVACY POLICY

Your personal data is handled per our Privacy Policy 

https://www.thepetexec.com/policies/privacy-policy

Shopify and our selected suppliers process your data in accordance with their own privacy policies.

Data may be transferred internationally.

11. FEEDBACK

By submitting feedback, you grant us a perpetual, worldwide, royalty-free license to use it.

You represent that feedback is lawful and does not infringe third-party rights.

12. ERRORS AND OMISSIONS

We reserve the right to correct errors and update information without notice.

13. PROHIBITED USES

You agree to use the Services lawfully.

Prohibited conduct includes fraud, abuse, infringement, transmitting malware, spamming, impersonation, and harmful behavior.

Violation may lead to account suspension or termination.

14. TERMINATION

We may terminate or suspend access at our discretion.

Certain provisions survive termination.

15. DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” without warranties.

16. LIMITATION OF LIABILITY

To the fullest extent allowed by law, The Pet Exec and partners are not liable for damages arising from your use of the Services or products.

17. INDEMNIFICATION

You agree to indemnify The Pet Exec, Shopify, and partners for claims arising from your breach or misuse.

18. SEVERABILITY

If any provision is unenforceable, others remain in effect.

19. WAIVER; ENTIRE AGREEMENT

These Terms, with referenced policies, constitute the full agreement.

20. ASSIGNMENT

You may not assign these Terms without consent. We may assign freely.

21. GOVERNING LAW

These Terms are governed by the laws of New Zealand. Disputes will be handled in NZ courts.

22. HEADINGS

Headings are for convenience only.

23. CHANGES TO TERMS

We may update these Terms. We will notify you of material changes as required by law.

Your continued use means acceptance.

24. CONTACT

Questions? Contact us at:

The Pet Exec
Email: info.thepetexec@gmail.com
P.O. Box 302-316, North Harbour, Auckland 0751, New Zealand

Additional Supplier's & Global Compliance Notes Integrated:

  • Shipping delays and customs fees liability clarified (Section 5).

  • International data transfers under privacy noted (Section 10).

  • Prohibited uses emphasize fraud and abuse prevention (Section 13).

  • Governing law set to New Zealand (your HQ) for clarity (Section 21).

  • Order acceptance clarifies inventory reliance on our selected supplier's (Section 3).