Shipping policy

The Pet Exec Shipping Policy

Last updated: 26th June 2025

Welcome to The Pet Exec! This Shipping Policy explains how we process and deliver your orders globally through our trusted third-party supplier, CJ Dropshipping.

1. Shipping Origin & Fulfillment

  • The Pet Exec is a New Zealand-based business.

  • All products sold on our store are shipped directly from our third-party supplier, CJ Dropshipping, located in China.

  • We do not hold physical inventory or ship products ourselves.

  • CJ Dropshipping is responsible for order fulfillment, packaging, and shipping.

2. Processing Time

  • Orders are typically processed and fulfilled by CJ Dropshipping within 3-7 business days after payment confirmation.

  • During peak seasons or promotional sales, processing times may be longer.

  • Please note that The Pet Exec is not responsible for delays caused by CJ Dropshipping or carriers.

3. Shipping Methods & Delivery Times

Shipping carriers and delivery times vary depending on your location and selected shipping method at checkout. Typical delivery times (after dispatch) are as follows:

Region Estimated Delivery Time* Notes
New Zealand 7–15 business days Varies by carrier
Australia 10–20 business days Varies by carrier
United States 10–25 business days Customs may cause delays
Europe 12–25 business days Customs and local handling apply
Other International 15–30+ business days Customs, carrier delays possible

*Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

  • IMPORTANT NOTICE ABOUT DUTIES & TAXES

    Orders placed with The Pet Exec may be subject to import duties, taxes, and fees upon arrival in your destination country. These charges are not included at checkout and are the responsibility of the customer.

    We currently ship using Delivered Duty Unpaid (DDU) shipping methods through our third-party supplier, CJ Dropshipping. This means your local customs authority may require you to pay applicable duties and taxes before releasing your order.

    The Pet Exec is not responsible for any additional charges that may apply once your package arrives at its destination. Please check with your local customs office for more information about potential fees before placing your order.

  • Shipping costs are calculated at checkout based on your location and chosen shipping method.

  • Some promotional offers may include free or discounted shipping.

  • Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer.

5. Tracking Your Order

  • Once your order is fulfilled and dispatched by CJ Dropshipping, you will receive an email containing a tracking number.

  • You can track your shipment directly with the carrier using this tracking number.

  • Please allow 24–48 hours after dispatch for tracking information to become active.

6. Customs, Duties & Import Taxes

  • International shipments may be subject to customs inspection, import duties, taxes, and fees levied by your country.

  • The Pet Exec and CJ Dropshipping are not responsible for any customs delays or additional charges.

  • We recommend checking your local customs policies before ordering.

7. Lost, Damaged, or Delayed Shipments

  • The Pet Exec relies on CJ Dropshipping and shipping carriers to deliver your order safely.

  • If your order is lost, damaged, or significantly delayed, please contact us within 7 days of the estimated delivery date.

  • We will work with CJ Dropshipping and carriers to resolve the issue promptly.

  • Please retain all packaging and evidence of damage for claims purposes.

8. Shipping Restrictions

  • We currently ship to most countries worldwide.

  • Certain regions may have shipping restrictions or additional delays due to local regulations or carrier limitations.

  • We reserve the right to cancel orders if shipping to your location is unavailable or prohibited.

9. Order Changes & Shipping Address Accuracy

  • Please ensure your shipping address is accurate and complete at the time of purchase.

  • We are unable to change shipping addresses once the order is processed by CJ Dropshipping.

  • Incorrect or incomplete addresses may result in delivery failure and additional fees.

10. Contact Us

If you have any questions or concerns about your shipment, please contact our customer support team at:

We are here to assist you and ensure a smooth shipping experience.

Thank you for shopping with The Pet Exec!